Terms & Conditions
Welcome to True Beauts. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
This website is operated by True Beauts, based in Mumbai, Maharashtra.
By visiting our site or purchasing from us, you agree to be bound by these terms, including our Privacy Policy and other policies displayed on the website.
2. Products
All products are handmade in small batches.
Slight variations in colour, texture, or fragrance are normal and do not affect product quality or performance.
Our products are for external use only.
Patch test is recommended before use.
Results may vary from person to person.
3. Pricing & Payments
All prices are listed in INR and include taxes where applicable.
Payments are processed securely through trusted third-party gateways such as Razorpay / UPI / Shopify Payments.
We do not store any payment-related information.
4. Order Acceptance & Cancellation
Once an order is placed, it cannot be cancelled or modified, as all items are processed fresh.
In rare cases, if we must cancel an order (due to stock issues or invalid details), the customer will be notified and refunded if applicable.
5. Shipping
Orders are processed within 2–4 working days.
Delivery timelines vary based on location and courier serviceability.
Delays caused by courier partners or unforeseen situations (weather, strikes, festivals) are not under our control.
Please refer to our Shipping Policy for complete details.
6. Returns & Refunds
Due to the personal-use nature of our products, we do not accept returns or exchanges.
Refunds are only applicable in cases of:
Wrong product received
Damaged or defective items (with required unboxing video proof)
Please check our Return & Refund Policy for more details.
7. Use of Content
All content on this website — images, logos, descriptions, and designs — are the property of True Beauts.
They may not be copied, reproduced, or used without permission.
8. Limitation of Liability
True Beauts is not responsible for:
Allergic reactions due to ingredients
Mishandling or misuse of products
Delays caused by courier partners
Customers are advised to check the ingredient list and perform a patch test before full use.
9. Changes to Terms
We reserve the right to update or modify these terms anytime. Updated versions will be posted on this page.